Q. How do I return a product?
A. Before returning any item, you must obtain a Return Authorization Number from Fisher.

Call 1-800-955-1177 to obtain a Return Authorization Number.

Be sure to write this number on all shipping labels and correspondence about this shipment. Do not write on cartons. Returns made without a Return Authorization Number will be returned collect to the sender.

Ship to your customer-assigned warehouse or the manufacturer for direct-ship products, being careful to address the shipment to the street address. Shippers will not deliver to Post Office Box numbers.

Q. Is there a time limit on returns?
A. Returns must be made within 30 days of issuance of the Return Authorization Number. We require that you pre-pay shipping costs; CODs will not be accepted. Credit cannot be provided without a Return Authorization Number.

Q. Which products are returnable?
A. Fisher will provide full credit for the following:
products not supplied in accordance with your orders;
products that are defective at the time you receive them.
Returns not acceptable for credit include: discontinued products;
products that have been personalized or customized;
items supplied to the customer as an accommodation, including without limitation, third-party purchases; items not purchased from Fisher; refrigerated or temperature-controlled products;
products that are outdated, shelf-worn, or used and therefore unsuitable for return to stock and resale as new;
reagents, diagnostics, or chemicals that have been opened;
broken thermometers or any materials containing free mercury. (Note: Fisher cannot arrange for the treatment or disposal of mercury.)

Q. Does Fisher have a Freight Claim Policy in force?
A. Yes. We take great care in packing your order; however, occasional damage or shortages are unavoidable. As soon as you receive a Fisher shipment, carefully unpack and inspect it. If you find damages or shortages:

Do not accept the shipment until the carrier's driver makes a damage notation on your delivery receipt or freight bill; immediately request that the carrier's inspector make an inspection. If the inspector does not comply with your request, prepare an affidavit that you notified the carrier's inspector on a certain date and the inspector failed to make the inspection;
keep all containers and packing material for the inspection. If you later discover concealed damage, you must request an inspection within 15 days of delivery.